Question 1

How far in advance should I book?

Accepted Answer

We recommend booking at least 48–72 hours in advance to ensure vehicle availability and time to complete the verification process. Last-minute bookings can be accommodated when possible — call us directly for urgent requests.

Question 2

Can I book online or do I need to call?

Accepted Answer

You can browse and submit booking requests directly on our website. Once submitted, our team reviews and confirms your reservation within a few hours. For same-day or next-day bookings, we recommend calling us at +1 786-526-9401.

Question 3

What is your cancellation policy?

Accepted Answer

Cancellations made 72+ hours before pickup receive a full refund. Cancellations within 48 hours may be subject to a 20% fee. Same-day cancellations are non-refundable. We understand emergencies happen — please contact us as soon as possible.

Question 4

Can someone else drive the rental vehicle?

Accepted Answer

Only the primary renter listed on the rental agreement may operate the vehicle unless an additional authorized driver is added. All additional drivers must meet the same eligibility requirements and pay the additional driver fee ($50/day).

Question 5

What is included with the rental?

Accepted Answer

Every rental includes full tank of fuel, car detailing, and 24/7 roadside assistance. We also offer optional delivery and pickup at your location (hotel, airport, residence) for an additional fee.

Question 6

Are there mileage limits?

Accepted Answer

Yes. Standard rentals include 150 miles per day for 24-hour rentals and 75 miles for 4-hour rentals. Additional miles are charged at $2.50/mile for standard vehicles and $4.00/mile for supercars and ultra-luxury vehicles.

Question 7

Can I request a specific color or configuration?

Accepted Answer

Vehicles are available as configured. While we try to accommodate requests, specific color configurations cannot be guaranteed. Browse our fleet page to see the exact vehicles currently available.

Question 8

Is delivery to the airport available?

Accepted Answer

Yes. We offer vehicle delivery to all major California airports including LAX, SFO, SAN, and others. Delivery fees vary by distance and vehicle. Contact us to arrange airport delivery with your booking.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover). A credit card in the primary renter's name is required for the security deposit. We do not accept debit cards, cash, or prepaid cards for deposits.

Question 10

When is the security deposit returned?

Accepted Answer

The security deposit hold is released within 3–5 business days after the vehicle is returned in its original condition. Any damage, excessive mileage, or cleaning fees will be deducted from the deposit before release.

Question 11

Are there any hidden fees?

Accepted Answer

No. Our pricing is transparent. The total cost includes the rental rate and security deposit hold. Additional charges only apply for excess mileage, additional drivers, delivery services, fuel if returned below full, or damage.

Question 12

Do you offer multi-day discounts?

Accepted Answer

Yes. Rentals of 3+ days receive a 10% discount. Week-long rentals receive up to 20% off. For extended rentals or special event pricing, please contact us directly to discuss options.

Question 13

What insurance do I need?

Accepted Answer

You must carry personal auto insurance that extends to non-owned rental vehicles. Minimum coverage is $300,000 CSL for standard vehicles and $500,000 CSL for supercars. See our full insurance requirements page for details.

Question 14

What happens if I get into an accident?

Accepted Answer

Stop immediately and ensure everyone is safe. Call 911 if needed. Then contact us immediately at +1 786-526-9401. Do not move the vehicle unless required for safety. Document the scene with photos. Your insurance will handle the claim.

Question 15

Do you track the vehicles?

Accepted Answer

Yes. All of our vehicles are equipped with GPS tracking for safety and security purposes. This also helps us locate the vehicle quickly in case of theft or an emergency. Vehicle tracking data is used solely for security purposes.

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